Question 1

Is there a free trial?

Accepted Answer

Yes! The Starter plan comes with a 14-day free trial — no credit card required. The Done For You and Smart Website plans don't offer trials because we invest significant time upfront building out your automations and website.

Question 2

Why is there a 12-month minimum on some plans?

Accepted Answer

The Done For You and Smart Website plans require substantial upfront work from our team — designing campaigns, building automations, and in the case of Smart Website, creating your entire website. The 12-month term ensures we can deliver the full value of our services and your business sees real results.

Question 3

What's included in 'Done For You'?

Accepted Answer

We handle all the technical work: building your automations, designing your email sequences, creating SMS campaigns, and ongoing optimisation. You simply use the system — we do the building.

Question 4

What makes Smart Website different?

Accepted Answer

You get everything from Done For You, plus a completely bespoke website designed and built by our team, fully integrated with SmartFlow. We also provide ongoing content updates and SEO services — it's your complete digital presence, fully managed.

Question 5

Are there really no contact or user limits?

Accepted Answer

Correct! Unlike other CRMs that charge per contact or per user, SmartFlow gives you unlimited contacts and unlimited users on every plan. No artificial limits, no surprise bills as your business grows.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

You can upgrade anytime — we'll simply adjust your billing. Downgrades are possible at the end of your current term. Starter plan customers on monthly billing can cancel anytime.

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