Question 1

What is SmartFlowCRM?

Accepted Answer

SmartFlowCRM is an all-in-one customer relationship management platform that combines CRM, email marketing, SMS marketing, appointment scheduling, workflow automation, and more into a single solution. It's designed to help businesses manage customer relationships, automate marketing, and grow revenue without needing multiple separate tools.

Question 2

Is there a free trial available?

Accepted Answer

Yes! We offer a 14-day free trial on our Starter plan with no credit card required. You get full access to all platform features so you can experience everything SmartFlowCRM has to offer before committing.

Question 3

How long does it take to set up SmartFlowCRM?

Accepted Answer

Most businesses can get up and running within a day. Our intuitive interface and onboarding guides make setup straightforward. For our Done For You and Smart Website plans, our team handles the setup for you, so you can start using the platform immediately.

Question 4

Do I need technical skills to use SmartFlowCRM?

Accepted Answer

No technical skills are required. SmartFlowCRM is designed to be user-friendly with drag-and-drop builders for workflows, emails, and landing pages. If you prefer hands-off, our Done For You plans include full setup and management by our team.

Question 5

Are there any contact or user limits?

Accepted Answer

No! Unlike other CRMs that charge per contact or per user, SmartFlowCRM gives you unlimited contacts and unlimited users on every plan. No artificial limits, no surprise bills as your business grows.

Question 6

What's the difference between the plans?

Accepted Answer

All plans include the same features. The difference is the level of service: Starter is self-service (you build everything), Done For You means we create your campaigns and automations, and Smart Website includes a bespoke website plus full marketing management.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

The Starter plan is month-to-month and can be cancelled anytime. Done For You and Smart Website plans have a 12-month minimum term because they involve significant upfront work from our team to build your campaigns and website.

Question 8

Are there any hidden fees or additional costs?

Accepted Answer

No hidden fees. Your subscription includes all platform features. The only additional costs are usage-based: SMS messages and phone calls are billed at competitive per-message/per-minute rates, and you can set spending limits to stay in control.

Question 9

What communication channels does SmartFlowCRM support?

Accepted Answer

SmartFlowCRM supports email, SMS, phone calls (with built-in VoIP), live chat, Facebook Messenger, Instagram DMs, WhatsApp, and Google Business Messages. All conversations are unified in one inbox for easy management.

Question 10

Can I automate my marketing campaigns?

Accepted Answer

Absolutely! Our workflow automation builder lets you create complex automation sequences with triggers, conditions, and actions. Automate follow-ups, drip campaigns, appointment reminders, lead nurturing, and much more.

Question 11

Does SmartFlowCRM integrate with other tools?

Accepted Answer

Yes, we integrate with 150+ popular tools including Zapier, Stripe, QuickBooks, Google Workspace, Facebook, Instagram, TikTok, LinkedIn, and many more. If you use Zapier, you can connect to thousands of additional apps.

Question 12

Can I build landing pages and websites?

Accepted Answer

Yes! SmartFlowCRM includes a drag-and-drop landing page builder with templates optimised for conversions. You can create unlimited landing pages, sales funnels, and forms. Our Smart Website plan also includes a full custom website.

Question 13

Is there AI built into SmartFlowCRM?

Accepted Answer

Yes, we have AI-powered features including predictive lead scoring, smart recommendations, AI call answering, content suggestions, and automated insights. Our AI helps you work smarter by identifying the best opportunities and automating routine tasks.

Question 14

Is my data secure with SmartFlowCRM?

Accepted Answer

Yes, security is our priority. We use enterprise-grade encryption, regular security audits, and comply with GDPR. Your data is stored securely and backed up regularly. We never sell or share your customer data with third parties.

Question 15

What kind of support do you offer?

Accepted Answer

We offer email support, live chat, and phone support during business hours (Mon-Fri 9AM-5PM GMT). Our Help Centre has extensive documentation, video tutorials, and guides. Done For You and Smart Website customers also get priority support.

Question 16

Do you offer training or onboarding?

Accepted Answer

Yes! All customers get access to our Help Centre with video tutorials and documentation. We also offer live onboarding sessions and personalised training for teams. Done For You customers receive hands-on onboarding from our team.

Question 17

What is your uptime guarantee?

Accepted Answer

We maintain a 99.9% uptime SLA. Our infrastructure is built for reliability with redundant systems and automatic failover. We monitor our systems 24/7 and address any issues immediately.

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